Maximizing Your Lead Investment
Are your leads valuable? That might seem like a pretty foolish question to ask, but I think it’s actually pretty important. You see, so much emphasis is placed on generating leads (and rightfully so)...
View ArticleNavigating the Age of Spam
In a recent study over at Mashable, it was revealed that the United States distributes more spam than any other country in the world, accounting for 18.3% of junk mail worldwide. It’s not exactly an...
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Phone Extensions Are No Longer Blocking Your Way to Responsiveness
The virtual call center is no longer a secret weapon: sales and marketing professionals have caught on to the importance of making their agents reachable, and have set up easy, cost-effective solutions...
View ArticleThe Mobile Office: New Tools for Making Call Centers More Effective
Everyone these days is talking about mobile mobile adoption, mobile advertising, mobile usage increasing inbound calls. We all know the world outside our doors is going mobile, but what about inside...
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